ORIENTATION ON THE SURFACE OF THE FUTURE
Customer Centricity: The focus is on people
Changeability on the surface has never been more in demand than at this time. Contact points are being reinterpreted, places of encounter are being raised to new dimensions. The customer buys online, offline and between the line. “Window shopping” takes place online, but people continue to buy analogue in the shop.
Because here the customer finds what he cannot find online: Customer Centricity, the human being in the centre. Service units combined with an impressive host role are the order of the day. Staging creates orientation! The space features individual advice islands, repair and second-hand zones and communication platforms, such as exciting stage sets as a backdrop for photo shoots and short live videos to the online community.
The materials and design focus on modularity, flexibility and sustainability. It is increasingly about preserving the existing and enhancing it with exciting details.
There are so many exciting projects – let us accompany you in the process.
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