LAY THE TABLE
About comfort zones, time value & service culture
Unusual times call for unusual measures. Welcome to the “new normal”. More than ever, it’s about hospitality. Inspiring people, enabling them to enjoy beautiful moments – creating real time value. This is exactly what our fourth event “permanent beta” under the thematic umbrella “Tischlein deck dich” was about.
For the extra mile, we let Bernd Reutemann and Sören Anders have their say. Both know how to be sympathetically noticeable on the outside. To recognise what people are missing at the moment and try to compensate for it.
“Increase your tangibility. Create positive customer experience.”
Bernd Reutemann also calls himself the “travel guide of the extra mile”. As an impulse generator and sparring partner, he supports companies and businesses in establishing a lasting service culture. For 15 years, he and his team have regularly been named top service companies and awarded for their service quality.
“Just step out of the comfort zone. It could be good.”
Lay the table, stretch the donkey. Life has to go on somehow … Sören Anders, the Heidelberg master student, directs his own passionate cooking brigade in Karlsruhe. He also moderates successful TV productions and accompanies numerous catering projects. What is traditionally considered fixed in the kitchen, he and his team like to rethink again and again. And the current situation also challenged him to rethink and leave the comfort zone. In his gourmet restaurant on the Durlach Turmberg, he has temporarily closed the restaurant to visitors and converted it. “Home in a glass” – food comes home, and in a glass. With this, Sören and his team are present in Edeka markets as well as at the local weekly market. In order not to be forgotten by his customers and to additionally arouse emotions, jars are printed with cool sayings. The success proves them both right.
Would you like to expand your hosting skills? The atelier 522 is there for you!
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